Regarded as a leading authority on aviation safety and regulatory compliance, Heidi MacFarlane brings more than 30 years of experience to her role as Vice President of Client Success. With a goal of providing an excellent client experience, MacFarlane leads Comply365’s key client-facing groups that oversee and collaborate on all touchpoints during each client’s unique journey. By bringing the Client Engagement, Technical Publications, Project Management Office and Client Services teams under her leadership, Comply365 can quickly and seamlessly meet the needs of our dynamic clients. MacFarlane has served in a variety of strategic leadership roles where she has been responsible for developing and leading global client relations, improving operations and airline performance and managing communications during global emergency events. She holds a Bachelor of Arts degree in modern language and linguistics from the University of Maryland and a Master’s degree in education from the University of North Carolina.