May 2019 - Comply365

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Comply365 to Transform Manual Authoring for Leading European Low-Cost Carrier

Beloit, WI – May 15, 2019 – Wizz Air, one of Europe’s fastest growing airlines, is transforming its content manual authoring process for both company and operating manuals with Comply365’s end-to-end content management and distribution platform.

As the leading low-cost carrier in Central and Eastern Europe, Wizz Air needed an innovative way to speed up its documentation process to support its rapid growth plans. Wizz Air operates one of the youngest aircraft fleets in the world with its Airbus A320 and A321s.

They fly under two AOCs (Air Operator Certificates): Wizz Air Hungary, based in Budapest, and Wizz Air UK, based in London Luton. Since both airlines share the same aircraft types, significant portions of content of their flight operating manuals could be sourced once and then shared for efficiency.

“We were looking for a modern system for our Operations departments that would allow us to author and maintain one set of common content and leverage it where possible across our network,” Wizz Air Chief Operations Officer and Chief Technical Officer Heiko Holm said. “We not only got an innovative solution that will scale with us as we grow, but an experienced Comply365 team that’s wonderful to work with.”

Wizz Air transported 34 million passengers in 2018, a 20-percent jump from the previous year. It operates a fleet of more than 100 aircraft across 25 bases in Europe.

“We warmly welcome Wizz Air to our global community of diverse Comply365 users,” Comply365 CEO Tom Samuel said. “We are pleased they chose Comply365 as a partner to streamline and modernize their authoring process across multiple subsidiaries. Not only are we able to meet Wizz Air’s immediate needs, our experience serving long-time clients such as American Airlines and Southwest Airlines proves we can continue to effectively support Wizz Air as they grow their operations.”

Wizz Air recently accepted delivery on the first of 256 Airbus A321neo aircraft to support their growth strategy throughout and beyond Europe. But with that ongoing delivery, the carrier needed a faster way to author operating manuals so new aircraft could be brought into service without delay. Comply365’s authoring system can repopulate effectivity statements from manual authoring in existing, identical aircraft manuals, allowing Wizz Air to create manuals for aircraft before they are delivered.

“This was a very time-consuming process that we had to do manually, so we’re really looking forward to publishing manuals much faster, more efficiently and accurately,” Holm said. “Comply365’s editor also makes it relatively simple for anyone to author OEM or company manuals in XML compared to other systems that require a degree of XML knowledge.”

“At Comply365, we’re investing in a fashion that provides an innovative way to safely and efficiently provide end users with targeted and personalized content,” Samuel said. “We’re proud to support the pilots, cabin crew and ground and maintenance teams at Wizz Air with the data and insights they need to make critical decisions and continue growing.”

ABOUT COMPLY365

Comply365 is the leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries including aviation, rail, and energy. Comply365 supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Every day, hundreds of thousands of pilots, flight attendants, maintenance technicians, rail conductors and engineers, and energy workers rely on Comply365 for digital delivery of operational (OEM and company) manuals. Having played an instrumental role in the FAA’s approval of replacing the traditional, paper-based, pilot flight bags with electronic flight bags (EFBs), Comply365 partners with clients unlike other service providers to transform industries.

ABOUT WIZZ AIR

Wizz Air is the largest low-cost airline in Central and Eastern Europe, it operates a fleet of 112 Airbus A320 and Airbus A321 aircraft, and offers more than 650 routes from 25 bases, connecting 146 destinations across 44 countries. At Wizz Air, a team of approximately 4,500 aviation professionals delivers superior service and very low ticket prices making Wizz Air the preferred choice of 34 million passengers in 2018. Wizz Air is listed on the London Stock Exchange under the ticker WIZZ and is included in the FTSE 250 and FTSE All-Share Indices. Wizz Air is registered under the International Air Transport Association (IATA), Operational Safety Audit (IOSA), the global benchmark in airline safety recognition. The company recently received the highest 7-star safety rating by airlineratings.com, the world’s only safety and product rating agency, and was recently named 2017 – European Airline of the Year by Aviation 100, a renowned annual publication that recognizes the year’s most outstanding performers in the aerospace industry.

FOR MORE INFORMATION:

Comply365 Marketing
marketing@comply365.com
+1 608.313.1500

Andras Rado
Wizz Air Group
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The Effect of Practical Drift on Safety Management in Aviation

In aviation, practical drift refers to the gradual deviation of actual performance from designed performance due to factors that may or may not be under an organization’s direct control. This phenomenon can significantly impact an airline’s safety management system. According to ICAO, practical drift is inevitable, primarily due to human factors. However, with robust processes, data analysis, and a strong safety culture, organizations can harmonize these deviations and prevent catastrophic outcomes.

What Causes Practical Drift in Aviation?

Accidents and serious incidents in aviation often result from a combination of seemingly minor, unrelated issues. These latent issues can remain undetected until they converge unexpectedly, leading to a major problem. Practical drift exacerbates these risks by gradually eroding the effectiveness of safety controls.

Key contributors to practical drift include:

Technology: Systems that do not operate as predicted.
Procedures: Tasks that cannot be executed as planned under specific conditions.
Complacency: A lack of vigilance in routine operations.
Resource inadequacy: Insufficient support equipment or personnel.
Safety culture: Weaknesses in organizational attitudes toward safety.

By conducting meaningful trend analysis on routine operations, organizations can identify and address these latent issues before they escalate.

The Role of Drift Diagrams in Understanding Practical Drift

A drift diagram visually represents the gradual deviation of operational performance from the baseline (ideal) performance. Initially, systems are designed to follow a straight-line performance trajectory (blue line). However, real-world operations often deviate from this baseline due to external influences, resulting in a “practical drift” (red line).

Baseline Performance line diagram practical drift operation performance diagram

Figure: A drift diagram showing baseline performance (blue) vs. actual performance (red) over time.

Scott A. Snook, who first proposed the theory of practical drift, argues that drift is inevitable in any system. Organizations must proactively monitor and analyze data to identify leading indicators of drift and implement corrective actions.

Mitigating Practical Drift in Aviation

To combat practical drift, aviation organizations should:

Leverage Data Analysis: Use advanced analytics to identify trends and anomalies in operational data.
Conduct Regular Audits: Perform safety audits and observations to detect deviations.
Foster a Strong Safety Culture: Encourage reporting of near-misses and latent issues.
Invest in Training: Ensure personnel are competent and motivated to follow procedures.
Monitor Safety Performance Indicators (SPIs): Track SPIs to assess the effectiveness of safety controls.
By addressing practical drift early, organizations can prevent minor deviations from escalating into serious incidents.

Practical Drift and Aircraft Drift: A Critical Connection

Aircraft drift—a term often used to describe deviations from intended flight paths—can be influenced by practical drift. For example, outdated technology, procedural gaps, or complacency among pilots can lead to unintended deviations. Understanding the relationship between practical drift and aircraft drift is essential for enhancing aviation safety.

Conclusion

Practical drift is an inherent challenge in aviation safety management. By recognizing its causes, leveraging tools like drift diagrams, and implementing proactive mitigation strategies, organizations can reduce risks and maintain operational excellence. Stay vigilant, analyze trends, and foster a culture of continuous improvement to keep your operations on course.

Month: May 2019

Wizz Air Chooses Comply365 To Support Growth