Services & Support

Helping You Navigate Digital Transformation

Moving to a digital workplace can be both exciting and daunting. Our transformation experts take the mystery out of the process to help you start simply or dive in deeply.

We built Comply365 solutions with the goal of putting you in control of your mission-critical operations. Our experienced team will guide you through implementation, offering the project management resources you need to accelerate your goals, train your teams and prepare you to deliver measurable results. Beyond implementation, take advantage of a variety of training opportunities to help you maximize the potential of your aviation software solutions or get new team members up-to-speed.

But, maybe you need expert help before launching a digital transformation strategy – we’ll help guide you wherever you are on your digital journey.

Read Our Customers' Story

WestJet Case Study

A User Experience You’ll Love

We aren’t your ordinary customer service team. Our Customer Success team understands your core business challenges and how to solve them. Our passion to provide unparalleled customer service and aviation software support – whether you are near us or a few continents away – means we build relationships that go above and beyond.

  • Global Customer Support: 24/7 support via email and phone is always available to administrators, in addition to online resources available via our exclusive Customer Portal.
  • End-User Support Packages: Three tiers of call center help desk aviation software support are available to support end users, in addition to online resources.
  • Premier Support Packages: Designed to continue the same level of support each customer receives during implementation, the Premier Support Packages include customized aviation software support and coordinated Consultant services.

Exclusive Customer Resources

Tap the Knowledge Inside the Customer Portal 

Our exclusive Comply365 Customer Portal is your go-to resource to access important guides, user manuals, release notes, forms, alerts and other communications. The Customer Portal makes it easy to submit questions, requests or report issues to our Customer Success team. For more information on accessing the Customer Portal, please contact your company’s Comply365 administrator.

Don’t miss Connections365, our exclusive event that fuels passion and innovation within the global Comply365 community. Our annual conference inspires Comply365 fans from around the world with stories of success and innovation taken straight from the corporate halls of large enterprises to the flight decks of leading airlines.

Connections365 is hosted by Comply365 to bring together our community of industry professionals to learn, get inspired and drive transformation.

Discover365

The Discover365 Series is a variety of virtual events designed exclusively for our customers to network with the Comply365 community, learn new skills, and share best practices and innovations. Comply365’s team of experts will host Product Update webinars to provide customers a preview of new features and updates in upcoming web and mobile releases. Customers can participate in virtual networking sessions with the Comply365 community to collaborate with Comply365 and industry experts. eLearning courses are also available for customers to sharpen their skills and accelerate their efforts through online courses that can be accessed at their own convenience.

We’ve Got You Covered

Our team offers a complete package of professional services including:

  • Implementation: Our Customer Success team will manage your project and ensure a seamless implementation. Our project managers ensure your project is completed on time, within budget and the original scope is achieved or necessary steps are taken to manage scope change. They also manage project risks and mitigate any issues that arise.
  • Product Training: In-depth product training is available to help you gain a deeper understanding of product functionality, allowing you to maximize the potential of each product in your implementation.
  • Rollout Services: Comply365 can provide a turn-key solution for your mobile devices, including device, accessory and connectivity procurement and preloading of Comply365 solutions. Includes one day of on-site support for the launch in order to provide hands-on training for users who are issued devices.

  • Integration: Seamlessly exchange data between Comply365 and customer systems to automate processes and gain efficiencies. Take advantage of current authentication methods through integration to ensure users can use current credentials to gain access to Comply365. We use a host of integration solutions including web services and system APIs.
  • Best Practice Consulting: Our Consultants are industry and process experts who will analyze, advise and implement solutions to enhance your processes and workflows. Consulting is available onsite, via web and via phone.
  • Pathways Program Management & Approval: Turn-key service that manages an entire program lifecycle by streamlining program management and ensuring that critical programs stay on track and deliver long-term results. Our Pathways Consultants are industry innovators who specialize in guiding clients through complex regulatory approvals and/or certifications.