Author: comply365new

Navigating the Skies with Data & Technology – Comply365 Insights from the IATA World Data Symposium 2025

Navigating the Skies with Data & Technology – Comply365 Insights from the IATA World Data Symposium 2025

Following the IATA World Data Symposium which took place in Dublin in February, we share the Comply365 take on some of the key trends emerging from the conference sessions and discussions with airlines at the event. The IATA WDS theme ‘Digital skies, unleashing the power of Data in Aviation’ explored the latest innovations in data that are transforming the world of aviation.

Here is the Comply365 take on some of the most important themes from IATA WDS:

Real-Time Data for Real-Time Decisioning
Supplying the pilot with pertinent information to aid their decision-making process combining data from different systems that empowers the pilot to make more informed data-driven decisions over and above what aircraft instruments are displaying. 

Rapid digital decisioning is essential to the future of the connected, digital first airline. Every airline has data that holds critically important information that could transform their performance. But accessing, managing and using it can be a huge problem, especially when it’s stored in multiple formats across different departments, making it hard to identify, investigate, analyse and share in a productive and proactive way.

Sophisticated data analytics and digital decisioning tools are an absolute must to provide airlines with intuitive, intelligent data access and visualization, helping them to make faster data-driven decisions. This is something we are laser focused on at Comply365 with PureIntel – which has simplicity of data access, a highly intuitive user experience and speed to insight at its core.


Data Silos Need to be Addressed
Data silos across the airline persist and the need for integration with existing and new systems needs to be advanced. While airlines continue to have these data silos, opportunities to drive efficiencies via a 360 view of the operation will be missed.


Combining Data Provides the True Value
Airlines are increasingly recognizing that while individual data sets from various operational areas can offer useful insights on their own, the real value emerges when these disparate data sources are integrated and analyzed collectively. By combining data from different domains—such as operations, safety, and training—airlines can uncover deeper insights that would not be possible through isolated data sets. These areas are not only interconnected but are also critical to the smooth, efficient functioning and enhanced safety of airline operations. For instance, operational data might provide insights into training needs and potential safety risks, and training data can shed light on the operational readiness and effectiveness of crew members. When these datasets are combined, airlines can identify patterns and correlations that lead to more informed, data-driven decisions that enhance performance, minimize risks, improve training programs, and ultimately create a safer and more efficient flying experience. This holistic approach ensures that airlines are not just responding to isolated issues but are proactively addressing challenges across interconnected operational domains, maximizing both efficiency and safety.

Prioritization of Data Projects – Where to Invest?
Data analysts in airlines are operating in an uncertain environment – they are unsure which data projects will reap the best ROI and how to identify important data points amongst the noise. Many airline data projects fail because they start with too big of a scope and it takes too long to show the value of advanced analytics. This also presents an exciting opportunity for a data product that unearths the relevant data to drive a desired outcome for example improving operational efficiency, improving aircraft throughput etc. There is a clear demand for data products that can distill vast amounts of complex information into actionable insights, focusing on the most relevant data points that drive desired outcomes.

Data Governance Controls for AI
As the volume of data continues to grow at an unprecedented rate and becomes increasingly integrated with AI, establishing trust through robust data governance is more critical than ever. Airlines are taking proactive measures to ensure that they maintain meticulous data governance frameworks alongside a well-defined data strategy. This approach serves as a foundation for demonstrating control over how data is handled and processed, which is especially important as AI becomes a driving force in enhancing decision-making and operational efficiency. By adhering to stringent governance practices, airlines can reassure both customers and business partners that they are responsibly managing sensitive data and applying AI technologies ethically and securely.

While the goal is to leverage AI to enhance teams and supercharge efforts, this must be all while adopting a responsible approach with AI to gain confidence, experience, and gain the trust of the airline users and regulators – which requires transparency, testing, and time. By ensuring transparency and rigor in their data governance practices, airlines can foster confidence in their AI initiatives, creating a balance between technological advancement and responsible stewardship of customer data.

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At Comply365, our ongoing investment in PureIntel data analytics platform is to specifically address many of the above issues. Data is both an opportunity and an ongoing challenge to navigate given the vast data sets available. Being a data-empowered airline is the holy grail and will unlock significant efficiencies.

PureIntel by Comply365 is a dynamic business intelligence and data analytics platform that sets new benchmarks for the speed and ease of data-informed decision making across airline operations and safety. The self-serving data analytics platform enables users to create and distribute critical operational and safety insights with ease, and define data driven alerts for proactive risk management and to increase operational efficiency.

Learn more about PureIntel by Comply365

Comply365 Appoints Chris Krackeler as Chief Revenue Officer

Comply365 Appoints Chris Krackeler as Chief Revenue Officer

Strategic Hire of Software Industry Veteran Focused on Further Driving Comply365’s Growth Strategy and Customer Success

Beloit, Wis. / Bristol, England / Tel Aviv, Israel – February 18, 2025 – Comply365, LLC (“Comply365”), a leading global provider of operational content, safety and training management solutions for the aviation, rail, defense and space industries, announced today the appointment of Chris Krackeler as Chief Revenue Officer, to further accelerate the organization’s growth strategy. Chris steps into the role of CRO at a pivotal period for the Comply365 as it advances its mission to create a best-in-class, integrated offering to elevate safety, training and operational performance for Comply365’s broad global customer base.

Joining the Comply365 Executive Leadership team, Chris brings extensive commercial expertise with more than 25 years of experience in driving growth strategies for market-leading SaaS organizations.

“I’m thrilled to join the talented team at Comply365 during such an exciting phase for the company and its customers across aviation, defense, rail and space,” said Chris Krackeler. “Comply365’s market-leading product suite, dedication to innovation and customer success, along with its vision for a fully integrated platform across safety, operations, and training for a global customer base, is truly impressive. I’m eager to contribute to Comply365’s continued growth and help strengthen its position as a market leader.”

“We’re excited to have Chris join the Comply365 team,” said Ilia Kostov, CEO of Comply365. “With his wealth of experience in leading high-performance commercial teams within fast-paced SaaS companies, Chris is the perfect leader to drive our growth, broaden our market reach and enhance customer value. His expertise in business operations and understanding of customer needs, combined with his dedication to creating strong, sustainable growth strategies, make him a vital asset to the team.”

Prior to joining Comply365, Chris was the Chief Revenue Officer for Accredible, a fast-growing tech company, where he oversaw all Go-to-Market initiatives.  Before that, Chris served as a President & GM at Blackbaud, a SaaS company which has grown to more than $1 billion in recurring revenue.

About Comply365

Comply365 is a leading provider of Operational Content Management, Safety Management and Training Management in the highly regulated industries of aviation, defense, rail and space. Comply365 provides a powerful combination of expertise and products underpinned by unified best practices, empowering its customers to elevate operational excellence, transform safety management and training management, with closer integration of relevant data sets across domains. Comply365 product portfolio ensures its customers’ crews and assets are always geared for peak operational performance, unlocking unparalleled financial and operational gains through more streamlined, robust and agile operations. Comply365 is the trusted technology partner of many of the most progressive aviation, defense, rail and aerospace organizations worldwide. For more information, please visit comply365.com.

Comply365 and Emirates Renew Partnership for Superior Operational Performance

Comply365 and Emirates Renew Partnership for Superior Operational Performance

Beloit, Wis. / Bristol, England / Dubai, UAE – February 12, 2025 – Comply365, LLC (“Comply365”), a leading global provider of operational content, safety and training management solutions for the global aviation industry, today announced that it has renewed its longstanding partnership with Emirates, the world’s largest international airline, continuing their collaboration for another five years to maintain the highest standards of operational excellence with the market-leading DocuNet platform. 

As part of this renewed agreement, Emirates will widen its adoption of Comply365’s industry leading document management platform, DocuNet, to streamline the creation, distribution, and maintenance of operational manuals for the airline, which currently serves 148 cities in 80 countries across six continents on its fleet of nearly 260 aircraft from its hub in Dubai, United Arab Emirates. 
 
Adding DocuNet Authoring to the airline’s existing DocuNet usage, Emirates benefits from the most comprehensive, end-to-end operational content management uniquely provided by DocuNet, comprising DocuNet Authoring and DocuNet Managed Service, as a highly effective hybrid document management approach; as well as full mobile platform capability (iOS, Windows, Android), all of which are fully integrated. This empowers Emirates to standardize the authoring and distribution of content across the airline at scale, provide end users with a consistent document interface and with the flexibility to adapt to different Emirates processes, aircraft types, departments and teams, which significantly improves productivity and operational efficiency.  

“We are very pleased to announce our renewed partnership with Emirates, a renowned leader in global aviation,” said Comply365 CEO, Ilia Kostov. “Our extended relationship reflects the trust Emirates places in Comply365 and DocuNet to support the efficiency, compliance and performance of its flight operations while simplifying the experience for its crews. As one of the world’s largest airlines, superior operational performance is paramount. We look forward to continuing to support Emirates in achieving operational excellence and maintaining the highest standards of compliance while embracing innovative solutions for continued growth.” 
 
ENDS 

About Comply365

Comply365 is a leading provider of Operational Content Management, Safety Management and Training Management in the highly regulated industries of aviation, defense, rail and space. Comply365 provides a powerful combination of expertise and products underpinned by unified best practices, empowering its customers to elevate operational excellence, transform safety management and training management, with closer integration of relevant data sets across domains. Comply365 product portfolio ensures its customers’ crews and assets are always geared for peak operational performance, unlocking unparalleled financial and operational gains through more streamlined, robust and agile operations. Comply365 is the trusted technology partner of many of the most progressive aviation, defense, rail and aerospace organizations worldwide. For more information, please visit comply365.com

About Emirates

Emirates is the world’s largest international airline, connecting travellers to more than 140 cities. Emirates operates the world’s largest fleet of Boeing 777 and Airbus A380s, and now operates the Airbus A350, offering spacious cabins and iconic inflight features across its fleet. Emirates’ environmental efforts are focussed on three areas: reducing emissions, consuming responsibly and preserving wildlife and habitats.  For more information, visit www.emirates.com.

Ensuring Aviation Safety & Cybersecurity Compliance in 2025: What You Need to Know

EASA PART IS REGULATION

As the aviation industry continues to evolve, 2025 brings a wave of significant cybersecurity regulatory changes that Safety, Risk, and Compliance Officers must navigate to ensure operational efficiency and regulatory compliance. With new mandates from global authorities such as ICAO and EASA, staying informed is critical and being proactive ensures seamless compliance.

Cybersecurity Regulatory Changes in 2025

ICAO Cybersecurity Strategy

The International Civil Aviation Organization (ICAO) has been at the forefront of aviation cybersecurity efforts. Its Aviation Cybersecurity Strategy, first introduced in 2019, is built on seven key pillars:

  • International Cooperation
  • Governance
  • Effective Legislation and Regulations
  • Cybersecurity Policy
  • Information Sharing
  • Incident Management and Emergency Planning
  • Capacity Building, Training, and Cybersecurity Culture

In 2022, ICAO updated its Cybersecurity Action Plan, urging states to implement rules to manage aviation safety risks from cybersecurity events. As we enter 2025, many jurisdictions are still working to align with these requirements.

EASA Part-IS Regulation

The European Union Aviation Safety Agency (EASA) has taken significant steps to address cybersecurity threats through the Part-IS Regulation, which mandates aviation organizations to:

  • Identify, assess, and manage information security (IS) risks impacting aviation safety.
  • Implement an Information Security Management System (ISMS) within their operations.

Compliance Deadlines:

  • October 2025 – Applicable to Production Organizations (EASA Part 21).
  • February 2026 – Applicable to Air Operators and Maintenance Organizations.

For Safety, Risk, and Compliance Managers, this regulation is vital as it directly impacts an organization’s approval to operate and extends compliance responsibilities into IT activities. For more information on EASA Part IS and what it means for your airline, check out our detailed guide EASA Part-IS Regulation: Navigating the New Skies of Cybersecurity Regulations

Steps to Developing an Effective Information Security SMS

To meet these regulatory requirements, aviation organizations should follow a structured approach, here we also share some ways SafetyNet by Comply365 helps support airlines in this effort:

  1. GAP Analysis: Conduct an internal audit to identify IT systems and functions that could impact aviation safety.
    •  SafetyNet by Compl365 helps to document findings and raise corrective actions.
  2. System Updates: Assess risks and document the necessary controls and mitigations.
    •  SafetyNet by Comply365 centralizes all compliance tracking.
  3. Stakeholder Collaboration: Involve cross-functional teams in planning and training to ensure seamless integration.
    • SafetyNet and DocuNet for improved communication and documentation sharing.
  4. Monitor & Adjust: Continuously capture potential incidents to refine and enhance ISMS effectiveness.
    • SafetyNet analytics via PureIntel by Comply365 helps identify trends and inform proactive adjustments.

Best Practices for Ongoing Compliance

Staying compliant is an ongoing process that requires strategic planning and technological support. Engaging the best SMS partners to help address the ongoing safety compliance needs will be essential. Some best practices include:

  • Implementing an Advanced Safety Management Solution: Automate processes to reduce manual effort and human error.
  • Staying Informed: Keep track of evolving regulations through centralized compliance resources.
  • Leveraging Data: Utilize analytics tools such as PureIntel by Comply365 to drive data-based decision-making.
  • Fostering a Safety Culture: Promote compliance awareness at all organizational levels to embed a safety-first mindset.

Ensuring Compliance Beyond 2025

Compliance doesn’t stop once the initial regulatory deadlines are met. Solutions like SafetyNet by Comply365, alongside tools like DocuNet and PureIntel, empower aviation organizations to stay ahead of evolving regulations while optimizing operational efficiency.

By integrating cybersecurity risk management with existing compliance processes, organizations can ensure sustained regulatory alignment and a strong safety culture across the entire operation. Are you ready to meet the cybersecurity challenges of 2025? Start preparing today and ensure your organization remains consistently compliant, efficient, and resilient.

Detailed Guide Here

Alaska Airlines partners with Comply365 to Power Operational Excellence

Alaska Airlines partners with Comply365 to Power Operational Excellence

Beloit, WI / Bristol, England / Seattle, WA – Feb. 4, 2025 – Comply365, a leading global provider of document management, compliance, training and safety management solutions for the aviation, rail and defense industries, today announces a new partnership with Alaska Airlines to implement the DocuNet platform across the airline’s operations.

The selection of DocuNet signifies the beginning of an exciting partnership with Alaska Airlines to modernize and streamline operations, improve crew productivity, and increase compliance across the airline’s technical publication’s ecosystem. The DocuNet platform enables the ability to author, distribute, and view all operational content in a single integrated platform, empowering crews to access critical information anytime, anywhere – whether on the ground or in the air.  The platform is designed to improve operational workflows and reduce manual processes across the end-to-end technical publications lifecycle, combined with highly intuitive and user-centric interfaces for all channels and devices.

“As an airline hyper focused on operational performance and caring for our guests, Alaska is continuously looking for innovative ways to enhance efficiency across our business,” said Terry Walters, Director of Fleet Tech Support at Alaska Airlines. “DocuNet by Comply365 will empower our teams to quickly access and manage essential documents, improving compliance and accelerating processes – for the benefit of our employees and our guests.”

“We are delighted to partner with Alaska Airlines to support their mission of operational excellence,” said Ilia Kostov, CEO of Comply365. “With our extensive global customer base, Alaska Airlines joins a powerful community of airlines worldwide who leverage DocuNet to streamline operational content management, and we look forward to helping Alaska Airlines to achieve new heights in efficiency and operational agility.” 

About Comply365
Comply365 is a leading provider of Operational Content Management, Safety Management and Training Management in the highly regulated industries of aviation, defense, rail and space. Comply365 provides a powerful combination of expertise and products underpinned by unified best practices, empowering its customers to elevate operational excellence, transform safety management and training management, with closer integration of relevant data sets across domains. Comply365 product portfolio ensures its customers’ crews and assets are always geared for peak operational performance, unlocking unparalleled financial and operational gains through more streamlined, robust and agile operations. Comply365 is the trusted technology partner of many of the most progressive aviation, defense, rail and aerospace organizations worldwide. For more information, please visit comply365.com.

Comply365 Announces Acquisition of ASQS

Comply365 Announces Acquisition of ASQS

Accelerates investment in safety management to create a leading global all-in-one operational content, safety and training management offering

Beloit, Wis. / Bristol, England / Vienna, Austria – January 27, 2025 – Comply365, LLC (“Comply365”), a leading global provider of operational content, safety and training management solutions for the aviation, rail, defense and space industries, announced today it has executed a definitive agreement to acquire Aviation Safety & Quality Solutions S.à r.l (“ASQS”), a global provider of safety and compliance management systems (“SMS”). This acquisition marks a significant milestone in Comply365’s growth strategy,including acceleration of its investment in safety management and Comply365’s mission to create a best-in-class, integrated offering to elevate safety, training and operational performance for its worldwide aviation, rail, defense and space customers. Comply365 is a portfolio company of Insight Partners and Liberty Hall Capital Partners (“Liberty Hall”). 

The acquisition of ASQS will enhance Comply365’s product capabilities, strengthen its service offering in safety management and expand its global customer base. The ASQS team have deep expertise in all areas relating to safety management, including compliance and risk management. Their sophisticated safety management solution, iQSMS, will complement Comply365’s existing SMS product, SafetyNet, positioning the combined business as a key player in the safety management space.

Ilia Kostov, CEO of Comply365 said: “We are delighted to welcome the ASQS team into the Comply365 family. They bring a wealth of talent, specialized knowledge and complementary product strengths to our organization. This acquisition demonstrates our commitment to invest in safety management, a central component of our value proposition and vision to create a best-in-class, integrated offering connecting the mission-critical functions of operational content management, safety management and training management.”

Günther Schindl, CEO of ASQS said: “I am excited to join Ilia and the Comply365 team to support their vision of delivering a safety-focused, integrated operations offering. The acquisition of ASQS by Comply365 is a significant milestone in ASQS’s journey and will allow us to better serve our customers with differentiated and connected safety management capabilities.”

Henry Frankievich, Managing Director at Insight Partners said: “The acquisition of ASQS will enhance Comply365’s position as a key player in the global safety management space. We look forward to accelerating the combined company’s strategy to deliver one interconnected offering to its worldwide customer base.”

James Black, Partner at Liberty Hall added: “With safety management at the core of Comply365’s product strategy, the acquisition of ASQS marks an important milestone in the company’s growth and vision for the future. The addition of the iQSMS solution directly complements our existing product portfolio and demonstrates our steadfast commitment to creating a best-in-class, integrated offering across operational content, safety and training. Alongside our partners at Insight Partners, we look forward to supporting Comply365’s continued growth and delivering even greater value to our customers.”

Completion of the transaction is expected in the second quarter of 2025, subject to applicable regulatory approvals.

Legal advice to Comply365 was provided by Willkie Farr & Gallagher LLP and E+H Rechtsanwälte. The shareholders of ASQS were advised by Lindner Stimmler and E.M.I. Avocat à la Cour.

-ends-

About Comply365

Comply365 is a leading provider of Operational Content Management, Safety Management and Training Management in the highly regulated industries of aviation, defense, rail and space. Comply365 provides a powerful combination of expertise and products underpinned by unified best practices, empowering its customers to elevate operational excellence, transform safety management and training management, with closer integration of relevant data sets across domains. Comply365 product portfolio ensures its customers’ crews and assets are always geared for peak operational performance, unlocking unparalleled financial and operational gains through more streamlined, robust and agile operations. Comply365 is the trusted technology partner of many of the most progressive aviation, defense, rail and aerospace organizations worldwide. For more information, please visit comply365.com.

About ASQS and iQSMS®

ASQS (Advanced Safety and Quality Solutions) is a leading global provider of aviation safety, quality and risk management software, headquartered in Vienna, Austria, with offices in Bangkok, Thailand and Calgary, Canada. With its core product iQSMS, the company specializes in developing and delivering intuitive, user-friendly solutions that support aviation organizations of all types in their daily operations. Founded in 2009, ASQS has many years of experience in aviation safety and quality management, as well as extensive knowledge of the industry’s regulatory requirements. ASQS believes it is the first global provider to integrate AI technology into an SMS application. The company supports aviation organizations of all sizes worldwide, helping to streamline internal workflows through digitization and automation to maximize efficiency in day-to-day aviation operations. For more information, visit asqs.net.

About Insight Partners

Insight Partners is a global software investor partnering with high-growth technology, software, and Internet startup and ScaleUp companies that are driving transformative change in their industries. As of September 30, 2024, the firm has over $90B in regulatory assets under management. Insight Partners has invested in more than 800 companies worldwide and has seen over 55 portfolio companies achieve an IPO. Headquartered in New York City, Insight has offices in London, Tel Aviv, and the Bay Area. Insight’s mission is to find, fund, and work successfully with visionary executives, providing them with tailored, hands-on software expertise along their growth journey, from their first investment to IPO. For more information on Insight and all its investments, visit insightpartners.com or follow us on X @insightpartners.

About Liberty Hall

Liberty Hall Capital Partners is a private equity firm focused exclusively on investments in businesses serving the global aerospace and defense industry. Liberty Hall’s principals have a 25-plus year history of working together and have led the investment of over $2.5 billion in equity capital in over 25 businesses serving multiple segments of the aerospace and defense industry, including the investment of over $1.0 billion in equity capital since the formation of Liberty Hall. Liberty Hall was founded in July 2011 as the first, and remains the only, private equity firm focused solely on investments in middle market businesses serving the aerospace and defense industry. Liberty Hall executes a proven and repeatable investment strategy designed to transform middle market businesses into larger, more capable and diverse strategic assets. For more information, please visit libertyhallcapital.com.

Aer Lingus Selects Comply365’s DocuNet to Elevate Operational Performance, Efficiency, and Compliance

Beloit, Wis. / Bristol, England / Dublin, Ireland – January 20, 2025 – Comply365, LLC (“Comply365”), a global provider of safety, compliance, and training management solutions to the aviation, rail, defense and space industries, today announced that Aer Lingus, Ireland’s national carrier, has selected Comply365’s DocuNet, an enterprise-wide document management system enabling Aer Lingus to author, distribute and view all operational and regulatory content in a single integrated platform. This partnership with Comply365 aims to elevate the airline’s operational performance, streamline efficiency, and ensure stringent compliance across its operations and AOCs. 

DocuNet’s robust and modern document management platform will support Aer Lingus in managing a wide range of critical operational processes, from regulatory documentation to internal workflows. It also drives operational agility, enabling its teams to work more efficiently in today’s fast-paced aviation industry with timely and targeted delivery of important content to end-users and ensuring they are maintaining utmost compliance.  

“We are excited to partner with Comply365 leveraging DocuNet to modernize our operational processes and drive highly efficient service delivery,” said Conor Nolan, Director of Safety & Security at Aer Lingus. “DocuNet is empowering our teams with both flexibility and standardization of end-to-end processes, handling all data formats on a single platform, ensuring consistency and efficiency across all manuals and all AOCs. Moreover, the advanced compliance capabilities ensure users are utilizing the latest content and enable us to streamline auditing processes and procedures.” 

Ilia Kostov, CEO of Comply365, also commented, “We are delighted to partner with Aer Lingus to drive operational performance improvements and enhance the airline’s overall efficiency. DocuNet’s platform is designed to streamline complex operational processes, and we look forward to supporting Aer Lingus in achieving its operational goals. This partnership with Aer Lingus extends Comply365’s reach across all of the IAG Group, enabling flexibility for IAG airlines to share and communicate technical content using the same platform.” 

ENDS 
 
About Aer Lingus 
Aer Lingus is the Irish flag carrier, founded in 1936. Aer Lingus operates over 100 routes from Dublin, Cork, Shannon and Knock to Europe, the UK and North America. Reaffirming its commitment to its North American expansion, the airline will operate 24 transatlantic routes in 2025 from Dublin, Shannon and Manchester, UK to North America and the Caribbean. 

Aer Lingus is a 4-star airline, awarded by Skytrax, the international air transport rating organisation. Aer Lingus is a member of International Airlines Group (IAG), one of the world’s largest airline groups. As part of IAG, Aer Lingus has pledged to achieve net zero carbon emissions by 2050 and has committed to powering 10% of its flights using sustainable aviation fuel (SAF) by 2030. 

 
About Comply365 
Comply365 is a leading provider of Operational Content Management, Safety Management and Training Management in the highly regulated industries of aviation, defense, rail and aerospace.  Comply365 provides a powerful combination of expertise and products underpinned by unified best practices, empowering its customers to elevate operational excellence, transform safety management and training management, with closer integration of relevant data sets across domains. Comply365 product portfolio ensures its customers’ crews and assets are always geared for peak operational performance, unlocking unparalleled financial and operational gains through more streamlined, robust and agile operations. Comply365 is the trusted technology partner of many of the most progressive aviation, defense, rail and aerospace organizations worldwide with a global customer base of over 140 organizations. For more information, please visit www.comply365.com

Comply365 Appoints Ilia Kostov as Chief Executive Officer

Veteran Travel and Aviation Software Executive to Lead Global Business Transformation for Leading Global All-in-One Compliance, Safety and Training Platform

Beloit, Wis. / Bristol, England / Tel Aviv, Israel – November 12, 2024 – Comply365, LLC (“Comply365”), a leading global provider of compliance, training and safety management solutions for the aviation, rail and defense industries, announced today the appointment of Ilia Kostov to Chief Executive Officer. Comply365 is a portfolio company of Insight Partners and Liberty Hall Capital Partners (“Liberty Hall”).

Mr. Kostov succeeds Rob Morgan, who first joined Vistair Limited (“Vistair”) in 2015 and helped lead the company through an important period of growth and integration, including overseeing the merger of Comply365 and Vistair, which was announced in January 2024.

Mr. Kostov, a travel and aviation software industry veteran, has more than two decades of experience leading product and sales strategy, finance, operations, marketing and customer service organizations. Mr. Kostov is a business transformation leader who has worked in aviation and broader travel industry software, including roles at Sabre, GuestLogix and Amadeus.

“We are thrilled to welcome Ilia to the team to lead the next phase of Comply365’s value creation. Ilia’s proven track record in product, strategy, operations and acquisition integration makes him an ideal leader and will provide invaluable leadership for Comply365’s next phase of organic and inorganic growth,” said James Black, Partner at Liberty Hall.

“As a multidisciplinary leader with deep experience in the aviation software industry, Ilia has excelled at delivering ground-breaking solutions, enhancing customer experiences, and delivering on aggressive growth goals. We are confident in our belief that he will guide us to new heights,” added Henry Frankievich, Managing Director at Insight Partners.

“I am thrilled to join Comply365 at an inflection point in its already very successful history,” said Mr. Kostov. “I am looking forward to supporting Comply365’s outstanding global team and executing our strategy for the benefit of our aviation, rail and defense customers. Comply365 has an exciting opportunity to introduce an integrated and comprehensive platform that aims to improve safety and compliance, increase operational integrity and reduce operating costs.  This industry-first value proposition and innovation is expected to drive ROI for our customers.”

About Comply365

Comply365 is a leading provider of operational content management, safety management and training management in the highly regulated industries of aviation, defense and rail. Comply365 provides a powerful combination of expertise and products underpinned by unified best practices, providing airlines, rail and defense organizations with a single digital platform to elevate operational excellence, transform safety management and training, with closer integration of relevant data sets across domains. By empowering airline, rail and defense organizations with an all-in-one compliance, safety, training and data platform, Comply365 ensures their crews and assets are always geared for peak operational performance, unlocking unparalleled financial and operational gains through more streamlined, robust and agile operations. Comply365 is the trusted technology partner of many of the most progressive aviation and defense organizations worldwide with a global customer base of over 140 airlines, defense and rail organizations. For more information, please visit www.comply365.com.


About Insight Partners

Insight Partners is a global software investor partnering with high-growth technology, software, and Internet startup and ScaleUp companies that are driving transformative change in their industries. As of June 30, 2024, the firm has over $80B in regulatory assets under management. Insight Partners has invested in more than 800 companies worldwide and has seen over 55 portfolio companies achieve an IPO. Headquartered in New York City, Insight has offices in London, Tel Aviv, and the Bay Area. Insight’s mission is to find, fund, and work successfully with visionary executives, providing them with tailored, hands-on software expertise along their growth journey, from their first investment to IPO. For more information on Insight and all its investments, visit insightpartners.com or follow us on X @insightpartners.

About Liberty Hall

Liberty Hall Capital Partners is a private equity firm focused exclusively on investments in businesses serving the global aerospace and defense industry. Liberty Hall’s principals have a 25-plus year history of working together and have led the investment of over $2.5 billion in equity capital in over 25 businesses serving multiple segments of the aerospace and defense industry, including the investment of over $1.0 billion in equity capital since the formation of Liberty Hall. Liberty Hall was founded in July 2011 as the first, and remains the only, private equity firm focused solely on investments in middle market businesses serving the aerospace and defense industry. Liberty Hall executes a proven and repeatable investment strategy designed to transform middle market businesses into larger, more capable and diverse strategic assets. For more information, please visit http://www.libertyhallcapital.com.

Defense Aviation Safety – Protecting Key Tenets of Safety While Driving Operational Efficiency

Defense Aviation Safety 2024

Learnings from the SAE Media Defence Aviation Safety Conference 2024: Enhancing Aviation Safety Through Innovation, Analysis, Training and Responsibility.

This October, London became the nexus for over 15 nations’ armed forces, coming together for the Fifth Annual Defence Aviation Safety Conference. With the global defense sector facing a degree of flux in many ways unmatched since WWII, fueled by the rapid evolution of battlefield and technology, a shift in collective consciousness has seen the role of safety go from a desirable operational outcome to a critical factor in military effectiveness.  

As with the wider aviation sector, defense aviation faces new and evolving challenges related to resources, technology and environment. Geopolitical complexity and the burden of legacy technology are compounded by growing rates of attrition across defense personnel. Echoing the conference’s theme of ‘Enhancing Aviation Safety through Innovation, Analysis, Training and Responsibility’, the summit saw defense sector leaders discussing the pivotal function of safety in matching the increasing pace of change posed by adversaries/modern warfare. With the US Air Force’s Col. Jesse S. Doyle observing ‘Powerful competition has driven a need for evolution’, the gathered forces discussed how they were responding to the drive for ever more agile, resilient and effective strategies with safety underpinning all operations.  

In today’s complex geopolitical environment, safety is a multi-faceted and rapidly evolving element of modern defense. To best leverage safety for military effectiveness, it must be broken down into its various elements, before we can understand how to apply ensuing technological and practical developments. In the following six key takeaways from the event, we will explore critical developments, from safety culture to its role in a resilient operating model, as well as technological advancements driving the efficacy of safety:  

  1. Safety Culture – understanding human factors for a proactive safety approach  
  1. Operational Resilience – protecting key safety tenets while driving efficiency  
  1. Risk Management and Mitigation – creating a sturdy foundation for safety 
  1. Data and the Drive for Digitization – streamlining legacy processes with effective data handling  
  1. Artificial Intelligence – understanding the difference between Large Language Models, Machine Learning and Artificial Intelligence, as well as their potential implementations 
  1. Industry and Defense – what can civil aviation learn from the defense sector, and vice versa?  

Safety Culture 

In the words of Air Commodore Howard Edwards, ‘Defense aviation is about delivering effect… The primary role is to survive and to defeat – to do that you must be safe.’ In many ways, safety culture is both the driving force behind, and a product of, the value, perception and practice of safety in an operational environment. Marking a pivotal moment in attitudes towards safety as being proactive, as much as reactive, the 2009 ‘Nimrod Review’ proved a catalyst for fundamental cultural change in the British Armed Forces. In response to the largest loss of life of British service personnel in a single incident in theatre which occurred in 2006, the government appointed Charles Haddon-Cave QC to conduct a review into the avoidable incident. In the publication. Haddon-Cave spoke for a ‘Just Culture’ which ‘strikes a sensible balance between ‘blame culture’ and a ‘blame-free culture’, i.e. between holding people properly accountable for their acts or omissions and ensuring the right lessons are learned for the future.’ In the 15 years since the review’s publication, the RAF, alongside other air forces, have followed this doctrine, implementing its message into a comprehensive Safety Management System (SMS), exemplified by the words of Edwards. By encouraging proactive reporting, with a non-punitive response championed by many of the conference’s speakers, air forces are able to take a pre-emptive approach to hazards, in order to gain the critical operational advantage by preserving the life of personnel and the platforms they crew.  

Though safety culture is unquantifiable, its impact manifests in numerous ways. Many speakers highlighted a rise in hazard reporting as evidence of a growing safety culture; if personnel recognize the value in reporting a hazard before it causes an incident, overall safety will improve, while providing greater data for preventative measures. Therefore, the higher the ratio of hazards to incidents reported, the better the force-wide safety culture. Similarly, other metrics used to measure cultural change include the ratio of reports to flying hours, and the number of individuals reporting.  

In the words of the US Combat Readiness Center’s Brigadier General Johathan Byrom, safety is a product of ‘training, discipline, safety culture and mitigating risk’. Thus, the approach to safety culture should be motivated by discipline and a recognition of value, as with other elements of operations. While air forces are reinforcing this messaging through regular training, publishing safety articles, and top-down leadership, there is still progress to be made and obstacles to overcome. As a result of outdated, labor-intensive processes, one speaker shared that soldiers were failing to report as they viewed it as an arduous, unnecessary administrative task, demonstrating the significant operational opportunity presented by reporting on mobile devices. To leverage the benefits of proactive reporting, militaries must modernize processes, embracing innovative and specialized software systems as demonstrated by the MAA, whose ASIMS platform has seen a 40% year on year growth in reporting through ease of use, intuitive UX, and cross-platform functionality. Through diligent training, reinforced by positive outcome-focused messaging, safety culture will grow to form a solid foundation for global defense forces.  

Operational Resilience – protecting key tenets of safety while maintaining operational efficiency  

In the wider context of the modern military, which (much like commercial aviation) is seeing a shortage in SQEP (Suitably qualified and experienced persons) and wider resource scarcity, a profound understanding of safety is crucial to making informed decisions in the field. In an increasingly common effort to ‘do more with less’, forces are maintaining operational resilience by leveraging their understanding of risk, bolstered by a strong reporting culture, coupled with innovative technology to complement the efforts of personnel. By making informed, risk-conscious decisions, forces are able to protect the key tenets of safety while driving efficiency.  

With pressure caused by time-scarcity and attrition, safety is integral in maintaining operational resilience. In his briefing discussing increasing combat power through risk management and analysis, the USAF Safety Center’s Colonel Michael Thomas observed, ‘We want to be able to train people to make well informed decisions. We no longer have the time or the people to create the scenario to practice ahead of time.’ By ensuring a thorough understanding of a mission’s risk, commanders enable warfighters to make informed decisions while operating in austere conditions, improving efficiency thanks to safety, rather than at its cost.   

Similarly, the Luftwaffe’s Brigadier General Armin Havenith posed the question, ‘Does flight safety impede military operations?’. Speaking of the fine balance between mission efficiency and measures for maximum safety, such as pre-emptive grounding of aircraft which disrupts operational tempo, Havenith made the case for safety as a driving factor for resilience. By shifting the approach from reactive to proactive, using data-driven decisions to act before incidents occur, there need not be a trade-off between the key tenets of safety and overall efficiency – maintaining airworthiness while enhancing capabilities even in resource-constrained environments.  

Risk Management and Mitigation   

In an era defined by growing global conflict, the MoD’s Dir. Gen Air Keith Bethell explored measures for ‘enhancing support to the warfighter, safely.’ Navigating a complex ecosystem of new technology and evolving operating models, Bethell echoed the sentiments of all attendees, focusing on ‘delivering programs with a shift towards operational excellence in terms of project delivery, done in a sensible, risk-conscious manner’. Striking a balance between defense output and safety is therefore weighted towards the bifold approach to risk – awareness and mitigation. In his address, Bethell highlighted the role of risk management in, ‘Delivering the outputs our armed forces need today, to sharpen defense’s edge for tomorrow.’ By doing so, soldiers are able to maximize output and minimize incidents which would disrupt operations. The core message is to take an informed approach in to be ‘risk sensible’, not ‘risk averse’‘We don’t want to be risk cavalier, but being risk averse is deluding our capacity.’  

Military aviation is intrinsically unsafe by definition. As one speaker observed, the key difference between civil and military aviation is the presence of the enemy. Therefore, in an environment where operations are inherently unsafe, there has been a drive to shift the focus from practical safety to risk management, with the end goal of risk mitigation. With combat demanding ever more advanced strategy and technology in a ‘more hostile, heated and congested’ airspace, forces are promoting risk management as an integral factor in maintaining air superiority. Exemplified by Bethell’s presentation, armed forces are using the shift in safety’s definition to enable readiness through risk management.  

Data and the Drive for Digitization 

With a universal drive towards risk mitigation through informed decision-making, leveraging vast amounts of historic data was recognized as one of the key factors in safety. However, the rate at which data analysis was being undertaken formed a noticeable divide in the gathered attendees, proving a deciding factor in technological advancement. While legacy data is understood to be a valuable tool for mapping trends, understanding cause and effect, and making informed risk-conscious decisions, ‘data-lakes’ grow by the day, and being able to efficiently decipher the information therein is becoming a barrier, rather than a useful weapon in the safety armory.  

As observed by Air Commodore Rob Caine, ‘At an operational and strategic level, we have ‘analysis paralysis’ – by not making decisions, we are making decisions, and often they are worse.’ This typifies the double-edged sword of data analysis: while it is an invaluable source of information, leveraging it is also seen as labor-intensive, presenting an arduous task for already resource-scarce forces. The use of business intelligence tools to replace manual processes is not as commonplace in defense as it is in civil aviation; however, where tools such as PureIntel are being used, leaders are able to free up key personnel for more strategic operations, saving resource and streamlining legacy processes.  

Artificial Intelligence  

An increasingly divisive topic, Artificial Intelligence was a prominent feature in the conference’s discussions. Immediately apparent was the misappropriation of the term AI in discussions surrounding subfields such as Large Language Models (LLM) and Machine Learning (ML). While both require training on vast amounts of extant data, LLM must be trained on text, enabling them to generate language, summarize information, and answer questions. ML uses algorithms trained on data sets to create models, such as analyzing data, and predicting future outcomes.  

While such technologies are in their nascent iterations in a military context, there have been several successful applications. Training a system on the data gathered in 327,000 hours of Typhoon maintenance, the RAF have been able to optimize engineering by overlaying information into an LLM. While the process will inevitably not replace human input, by handling 90% of data sorting and analysis, this application of AI optimizes processes to free human resource.  

Although a promising result, the discussion was tempered with the restrictions of a largely experimental technology in critical environments with zero room for error. Attendees were reminded that in order to effectively train any form of artificial intelligence to an operational standard, it must be trained on large quantities of exquisite data. Thus, a focus on collecting high-quality data through effective reporting, input and handling is critical to AI’s future use. Furthermore, replacing human input with AI leads to the question of accountability – should an error occur, liability is challenging, requiring diligent deployment and constant monitoring. As a result, the overall message of those in attendance was to focus on optimizing your data now and create comprehensive strategies for gathering it, in order to provide the best foundation for future use once it has reached sufficient capability for widespread application.  

In many cases, readily available alternatives to AI are far more effective, infallible and efficient: business intelligence platforms are able to analyze large amounts of data, presenting it in digestible and configurable dashboards for department-agnostic use; intuitive SMS guide the reporter to input better quality data to help analysts observe trends more clearly. While the promise of AI appeals to a resource-scarce sector, one must not sacrifice the safety of personnel and systems in an effort to drive efficiency.  

Industry and Defense 

Although differentiated by aircraft flown and environments operated within, civil and military aviation are united in their drive towards safety. While combat necessitates innovation in operational strategy and technology, factors in commercial aviation such as strict regulatory authorities, insurers and customers have created a rigorous safety culture in many ways unmatched in defense.  

In spite of such differences, defense is making a marked effort to learn from commercial aviation, with the establishment of industry partnerships, and the adoption of data-driven safety strategies to foster a culture of reporting. By leveraging software developed in the commercial sector, militaries can increase the pace of digitization in order to free up human resource.  

As mentioned, each armed force has vast quantities of data which they can use to inform future strategy. However, the availability of such information is poor and siloed within each force. The European Union Aviation Safety Agency has demonstrated the value it holds in sharing data for common good with its Data4Safety program. By collating data from airlines, manufacturers, airports, training organizations and MROs, Data4Safety provides a collaborative analysis and Big Data platform to create metrics, directed studies, blind benchmarking and vulnerability studies to promote safety sector-wide. Although data sharing presents risks, EASA’s partnership is testament to a shared effort echoing the mantra ‘we do not compete on safety’. 

Comply365 Announces Acquisition of Qualtero

Creates a leading global all-in-one compliance, safety and training platform for peak operational performance serving the aviation, defense and rail industries

Beloit, Wis. / Bristol, England / Tel Aviv, Israel – September 4, 2024 – Comply365, LLC (“Comply365”), a leading global provider of compliance and safety management solutions for the aviation, rail and defense industries, announced today the acquisition of Qualtero Limited (“Qualtero”), a leading provider of solutions to optimize civil and military aviation training operations. The acquisition will create a leading global all-in-one compliance, safety and training platform for peak operational performance serving the aviation, defense and rail industries with over 140 customers located in over 30 countries on six continents. Terms of the transaction were not announced.

In January 2024, Insight Partners, a global software investor, and Liberty Hall Capital Partners (“Liberty Hall”), a private equity firm focused exclusively on investments in businesses serving the global aerospace and defense industry, announced a strategic growth investment in Comply365 in connection with Comply365’s merger with Vistair Limited (“Vistair”). The acquisition of Qualtero represents Comply365’s first acquisition since its merger with Vistair.

Commenting on the acquisition of Qualtero, Tom Samuel, Vice Chairman, and Rob Morgan, CEO, of Comply365 said, “We are delighted to welcome the Qualtero team into the Comply365 family. Qualtero is a world-renowned provider of innovative training and qualification management solutions for civil and military aviation, with a stellar global customer base. This acquisition brings together complementary product lines and talent, further bolstering our ability to deliver a unique value proposition to our customers by connecting the dots between operational content management, safety management, training management, and data analytics.”

Barak Kirmayer, CEO of Qualtero said, “The acquisition of Qualtero by Comply365 marks a significant milestone in Qualtero’s journey. We see immense synergy between the companies’ solutions and teams, and with the support of Comply365, we are poised to deliver even greater value and more innovative products to our combined customers.”

Henry Frankievich, Managing Director at Insight Partners said, “The acquisition of Qualtero is a natural extension of Comply365’s strategy to create a comprehensive compliance and safety platform serving the global aviation, defense and rail industries. We believe that the addition of Qualtero’s widely respected training and qualifications management capabilities will enable our customers to achieve the highest levels of operational excellence. We look forward to continuing to work with Liberty Hall to support Comply365 in their continued growth.”

James Black, Partner at Liberty Hall Capital Partners added, “With the acquisition of Qualtero, Comply365 extends the value proposition it offers to airlines, defense and rail organizations by expanding its capacity to power operational excellence with a leading training management offering. Along with our partners at Insight, we look forward to supporting Comply365’s continued growth, combining the strengths and expertise of both organizations to deliver even greater value to our collective customers.”

Legal advice to Comply365 was provided by Gibson Dunn & Crutcher, Willkie Farr & Gallagher and Goldfarb Gross Seligman. Qualtero was advised by DLA Piper and Barnea Jaffa Lande & Co.

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About Comply365

Comply365 is a leading provider of Operational Content Management, Safety Management and Training Management in the highly regulated industries of aviation, defense and rail.  Comply365 provides a powerful combination of expertise and products underpinned by unified best practices, providing airlines, rail and defense organizations with a single digital platform to elevate operational excellence, transform safety management and training, with closer integration of relevant data sets across domains. By empowering airline, rail and defense organizations with an all-in-one compliance, safety, training and data platform, Comply365 ensures their crews and assets always geared for peak operational performance, unlocking unparalleled financial and operational gains through more streamlined, robust and agile operations. Comply365 is the trusted technology partner of many of the most progressive aviation and defense organizations worldwide with a global customer base of over 120 airlines, defense and rail organizations. For more information, please visit www.comply365.com.

About Qualtero

Qualtero is a premier provider of training management solutions, empowering organizations to deliver impactful training experiences that drive compliance performance and growth. Qualtero specializes in developing innovative solutions for optimizing commercial and military aviation training operations. Its flagship products include Fox, a comprehensive Training Management System, and Qualtero EQMS, the most modern Qualification Management System. These tools help aviation training organizations of all sizes streamline processes, reduce costs, and enhance throughput. Qualtero’s team of talented and experienced professionals employ proven methodologies to ensure complete customer success, continuously enhancing its solutions with the latest technology to meet their evolving needs. For more information visit www.qualtero.com.

About Insight Partners

Insight Partners is a global software investor partnering with high-growth technology, software, and Internet startup and ScaleUp companies that are driving transformative change in their industries. As of December 31, 2023, the firm has over $80B in regulatory assets under management. Insight Partners has invested in more than 800 companies worldwide and has seen over 55 portfolio companies achieve an IPO. Headquartered in New York City, Insight has offices in London, Tel Aviv and the Bay Area. Insight’s mission is to find, fund, and work successfully with visionary executives, providing them with tailored, hands-on software expertise along their growth journey, from their first investment to IPO. For more information on Insight Partners and all its investments, visit www.insightpartners.com or follow us on X @insightpartners.

About Liberty Hall

Liberty Hall Capital Partners is a private equity firm focused exclusively on investments in businesses serving the global aerospace and defense industry. Liberty Hall’s principals have a 25-plus year history of working together and have led the investment of over $2.5 billion in equity capital in over 25 businesses serving multiple segments of the aerospace and defense industry. Liberty Hall was founded in July 2011 as the first, and remains the only, private equity firm focused solely on investments in middle market businesses serving the aerospace and defense industry. Liberty Hall executes a proven and repeatable investment strategy designed to transform middle market businesses into larger, more capable and diverse strategic assets. For more information, please visit http://www.libertyhallcapital.com.